Refund and Cancellation Policy

A parent or guardian may request a full refund within 7 calendar days of payment, whether or not the child has used the activities. Write to contactus@neurogati.com from the email address used for the Akshara account. Include the Razorpay payment ID or order ID if you have it.

We also review duplicate charges, payments for which access was not delivered, and other payment errors whenever they are reported. This policy does not limit any rights that apply under law.

We will confirm the outcome by email. An approved refund is sent through Razorpay to the original payment method. The bank or payment provider controls when it appears in your account. We will tell you when we initiate it and help investigate a delay.

When a full refund is processed, paid lifetime access ends. Any separate complimentary access that the family already had remains subject to the terms of that offer.

Akshara is an online service. No physical item is shipped. Access is normally enabled on the same account after Razorpay confirms payment. If payment was captured but activities remain locked, contact us with your account email and payment or order ID. Please avoid making another payment while we check the first one. See our Delivery Policy.